right of withdrawal

Cancellation policy and form

right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party other than the carrier named by you took possession of the goods.

In order to exercise your right of withdrawal, you must

Kielbarg 5

22397 Hamburg


Telephone: +49 40 94784174

Email: hello@lilibell.de

Informing you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or an e-mail by post).

In order to comply with the cancellation period, it is sufficient to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will reimburse you at the latest within fourteen days from the day on which we receive notification of your revocation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will we charge you for this refund.

We may refuse a refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than five days from the day on which you inform us of the cancellation of this contract. This deadline is deemed to have been met if you send the goods before the period of five days has expired.

You bear the direct costs of returning the goods. You will only be liable for any diminished value of the goods resulting from the handling of the goods other than is necessary for the purpose of ascertaining their condition, characteristics and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not exist

in the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

in the case of delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed

withdrawal form

Thanks very much!